F.A.Q
Ordering & Payment:
-What type of payment do you accept?
We accept all major credit cards, Apple Pay and Shop Pay. We do not accept PayPal.
- Where can I find your products in store?
We proudly collaborate with most major golf and country clubs around the US. Stop by your nearest pro shop and ask if they carry Winston Collection products.
- Do you offer gift cards?
Yes! You can purchase digital gift cards here.
- Do you offer corporate discounts?
If you are interested in purchasing multiple items or large quantities for uses other than resale, you can inquire about special rates through our Bulk Pricing page.
Shipping & Returns:
- When will I receive my order?
Most items ship within 1 business day. If the item is made to order, please allow 2 - 3 business days for the item to ship. Please see the Custom F.A.Q section for custom order fulfillment timelines.
- Do you ship internationally?
At this time, we only ship within The United States.
- What is your return policy?
Items can be returned for a refund within 30 days of purchase. Items must be in unused, original condition. We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. You can find our full return policy page here.
Product & Care:
- Where are your products made?
Our products are handcrafted in Rochester Hills, MI and Miami, FL. Sewing, embroidery, debossing and designing are all done in house by the Winston team. We source genuine and full grain leather from some of the top leather producers in Colombia, premium fabrics from Turkey and other partners.
- For Tradition Leather or Premium Leather Products:
Traditional leather is best cleaned with warm water and a mild soap. If need be, you can remove loose dirt from crevices and seams with a soft bristled brush before cleaning. We do not recommend using any household cleaners or detergents.
- For Pull-Up Leather:
Condition the leather yearly with products specifically labeled for pull-up, oiled, or wax leather. Avoid excessive exposure to water. Because of the high wax and oil content, light scratches often vanish simply by rubbing them with your finger or a soft, dry cloth to warm and move the oils back into place.
- For Crazy Horse:
Gently wipe surface dust with a dry or slightly damp cloth. Avoid harsh chemical detergents or soaking, as they strip the protective wax. Rub light scratches with your fingers to redistribute the natural waxes, and apply a specialized oil-based leather cream every 3 to 6 months
- For Damaged Products:
If the purchased product is faulty or defective, reach out to us within 7 days of the delivered date. We stand by our products and have a deep commitment to quality. We'll make sure to get it right.
Custom Products:
- How do custom orders work?
Visit our custom traditional headcover page to begin the customization process. Select your size, color panels for the front and back of your headcover, add in custom text or upload the image you'd like embroidered on the front.
Once we receive your order, our art department will provide a rendered image of the complete product. Review the proof, approve it and your product will be sent to production. Our master craftsmen will make your product come to life, and once complete will be shipped from our Winston Collection headquarters to your door.
- What logos/images can be used?
Unfortunately, we cannot embroider trademarked logos on our custom products. This includes college and professional sports logos, brands, or media (music, TV, movies, games) logos.
- Will I get to see a proof of my customized product?
Yes - you will receive a digitized proof of your customized product within 7-10 business days of the initial order submission.
- When will I receive my custom order?
Custom items will move into production once you approve the art proof. Production can take up to 4 weeks to complete.
Have any other questions we didn't cover here? E-mail us directly - consumer@winstoncollection.com